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This trip took place in August 2018.
As we fly a lot, and it usually is not easy to find good reviews on airlines and their specific aircraft you fly with for the first time, we will from now on publish reviews about different airlines and the service on their aircraft. We’ll begin with a flight on the Bombardier Dash-8-402Q “D-ABQT” of Eurowings on the route DUS-GLA we took in August 2018.
Those Dash 8 flights by Eurowings are operated by LGW, a German company based Dortmund, which has been acquired by Lufthansa after the bankruptcy of Air Berlin and FlyNiki in 2017. LGW today is operating all of their aircraft for Eurowings, which is also a Lufthansa Group Company. The Dash 8 is usually operating domestic flights in Germany and short continental flights on routes with lower demand.
We booked our flights through the airline’s own homepage www.eurowings.com a few months before departure. Booking is quite easy, there are three fares with different services included: Basic, Smart and Best. The differences are clearly explained during the booking process, any extras can be added while booking or afterwards. After filling in all information and deciding for fare and extras of your choice you have a lot of different payment options: Mastercard, Visa, Visa Electron, PayPal, American Express, AirPlus and direct debit (German customers). Immediately after finishing your booking you can access your booking at any time to make changes.
Eurowings offers three different check-in options: web check-In with self-printed boarding passes, mobile check-in via smartphone app or browser and airport check-in. Unlike many other low-cost-carriers they are not charging for the airport check-in (as of August 2018). Online and mobile check-in are available from 72 to 3 hours before departure. During check-in you can choose between available seats for free, if you haven’t reserved some in advance.
We used the mobile check-in, it was easy and fast, on flights on Dash-8 the seats are assigned automatically but we were lucky to have seats in row 4. A plus for us: you don’t need the Eurowings app for mobile boarding passes, you also get them in .pkpass format, so you can save them to most smartphone wallet apps.
At DUS (Düsseldorf Airport) Eurowings flights are usually dispatched at Terminal A, which is mainly used by Lufthansa Group airlines and Star Alliance Partners for Schengen and Non-Schengen departures. The terminal is not huge, so you can get to the gates fast and you have everything you need to pass some time there: restaurants, shops, a bakery and the Lufthansa Lounge for status members and Best Fare passengers. At DUS free Wifi is unfortunately only available for 30 minutes a day per device.
Boarding a Dash 8 at DUS always means: a bus gate. Not a big problem, even if the flight was almost full the bus was not packed. The boarding process was fast, there was a small delay of 35 minutes that we have been informed about by e-mail when we were on our way to the airport already, so it was not a big problem.
After the bus brought us to our aircraft D-ABQT (the registration already tells about the Air Berlin past of the aircraft), we boarded via the airplanes own stairs, as the entry is not as high as the one of the larger aircraft in the Eurowings fleet. Trolleys and larger pieces of hand luggage needed to be placed on a cart next to the planes door, they were transported with the hold luggage as the overhead bins are not big enough that they fit in. They were delivered when deboarding, so if you are in a hurry, you don’t need to wait for it at the luggage belt.
The cabin of the Dash-8 is quite narrow and tall people should mind their head when walking through the aisle, nonetheless the seats in this aircraft were comfortable, there were no slim seats in this aircraft but the classic leather seats that are seldomly found on aircraft of low-cost carriers. That didn’t restrict the legroom too much, I felt more comfortable than on many larger aircraft.
Shortly after takeoff from Düsseldorf our flight attendants prepared for the on board meal service, so we had time to check out their offers. If you book the smart fare, you’ll get a small box with a snack (usually a small sandwich or sweat snack) and a still water, plus you can choose a cup of another soft drink for free. When booked in the basic fare, you’ll have to pay for any food or drinks on board. Every seat has a bistro menu in their seat pocket and you can pay cash in Euros, or by credit card (Visa, Mastercard or Diners Club). There is a wide range of different snacks and drinks, if you want to check what’s on the menu before your flight, you can do that on their homepage: https://www.eurowings.com/de/informieren/services/bordservice.html
I chose a Radler (which they are serving in glass bottles, haven’t seen that somewhere else in the last years) and chips combo, paid by card, with 4.50 EUR it was a little cheaper than with other low-cost carriers such as Ryanair.
The rest of the flight was quite unspectacular, there usually is no duty-free sale on flights within the European Union, especially not on flights operated on Dash 8 aircraft. On previous flights on larger aircraft you were able to order things from their inflight shop from your seat, but they didn’t have anything of this on board on this flight.
As on many other airlines I browsed through their inflight magazine, which has some interesting facts about destinations they fly to, but also a lot of advertisement in it. I prefer to bring own magazines or books for not being bored.
If you need to go to the toilet on Dash 8 flights, you should also mind that the restrooms are tiny, so if there’s no urgent need, I wouldn’t recommend to go to the restrooms on those aircraft.
After landing in Glasgow, unfortunately the ground handling wasn’t the fastest, first there was nobody to unload the checked hand luggage, afterwards a bus was missing. After about 30 minutes of waiting they sorted it out and we were brought to the arrival area where we immigrated to the UK and got our checked luggage.
All in all we were satisfied with our flight, everything was as expected, as Eurowings makes the included services to the different fares very clear during booking on their homepage. The short delay wasn’t too bad as we didn’t miss a train or transfer or anything.
Thank you for reading, we hope we were able to give you a good insight into the flight we had on Eurowings and gave you all the information you were looking for.
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